> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.outshinery.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I didn't receive a verification email. What should I do?

**Outshinery Studio**

1. Check your spam or junk folder for an email from Outshinery.
2. Not there? Resend it from your account settings in Studio.
3. Still nothing after a few minutes? Ask in the chat, or email [info@outshinery.com](mailto:info@outshinery.com) with the address you signed up with, and we verify it on our side.

**Outshinery Lite**

Lite does not send a verification email, because there is no account to verify. After an order you receive a Stripe receipt, a recap of your settings, and, within about an hour, the download link. If the download email has not arrived after two hours, check spam, then email [lite@outshinery.com](mailto:lite@outshinery.com) with the order email address and we send the file directly.