> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.outshinery.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support hours, and how to reach a human

**Live chat** is the fastest way to reach us. The chat widget is inside **Outshinery Studio** and on outshinery.com.

**Sunny answers first.** Sunny is our AI assistant. It answers from these help articles, around the clock, and it is good at the practical questions: prices in Shine Credits, what files to send, turnaround, what a change to an existing image costs.

**Ask for a person and you get one.** Say so in the chat, or just say the answer is not what you needed, and a member of our team takes over the same conversation. The team is there weekdays starting at 9am Eastern / 6am Pacific. Outside those hours, leave your message in the chat and we pick it up first thing.

**Email:** [info@outshinery.com](mailto:info@outshinery.com). Slower than chat, best for anything with attachments.

**Outshinery Lite** has its own support address: [lite@outshinery.com](mailto:lite@outshinery.com). Lite questions sent to the Studio chat get forwarded, but writing to the Lite address directly is faster.

**Phone:** +1 (844) 774-4637, during the same hours.

**Closures.** We close twice a year, for about a week in summer and about a week and a half over the holidays. A banner in Studio announces it a few weeks ahead. Anything already in production carries on, and new requests are picked up as soon as we are back.