What is your refund policy?

This is the refund policy for Outshinery Studio.

A renewal you did not want. If your subscription renews and you tell us within the first month that you did not mean to continue, we refund it. No questions asked. Email us or use the chat.

Work already delivered. Shine Credits are redeemed once we have started and completed the work on a request, so they cannot be refunded after that point. For custom projects we quote the Shine Credit amount from your brief, and you accept it before anything begins.

Proofs. We treat a proof as approved if we have not heard back after two weeks. That is only so files do not sit open indefinitely. If you need more time to review, ask, and we will extend it.

Full terms are in our terms of service. If your situation is not covered here, contact us and we will sort it out.

Outshinery Lite is a separate product, paid per image. If a Lite render has a problem on our side, email lite@outshinery.com and we will re-run it.

Updated on: 07/09/2026