Who receives invoices and renewal reminders?

In Outshinery Studio, who gets each billing email depends on their role in your organization.

Every Owner and every Admin receives:

• Renewal reminders, sent before your plan renews.
• Failed-payment notices, if a renewal payment does not go through.
• Card expiring soon, while your organization has an active plan.

Collaborators never receive these emails.

The person who paid receives:

• Invoices. When someone buys Shine Credits or changes the plan, the invoice goes to them. For an automatic renewal, it goes to whoever made the last purchase or plan change.
• Plan change confirmations.
• A follow-up email if a subscription payment fails.

Every invoice is also in Studio. Owners and Admins can see them all under Settings & billing, then Invoice history: Where do I find my invoices?

Want someone else to get these emails? Give them the Owner or Admin role, as explained in How do I add a user to my Studio account? If the person who made the last purchase has left your team, message us in the chat and we will sort it out.

Updated on: 04/11/2026