Support hours, and how to reach a human

Live chat is the fastest way to reach us. The chat widget is inside Outshinery Studio and on outshinery.com.

Sunny answers first. Sunny is our AI assistant. It answers from these help articles, around the clock, and it is good at the practical questions: prices in Shine Credits, what files to send, turnaround, what a change to an existing image costs.

Ask for a person and you get one. Say so in the chat, or just say the answer is not what you needed, and a member of our team takes over the same conversation. The team is there during Eastern Time business hours, Monday to Friday. Outside those hours, leave your message in the chat and we pick it up first thing.

Email: info@outshinery.com. Slower than chat, best for anything with attachments.

Outshinery Lite has its own support address: lite@outshinery.com. Lite questions sent to the Studio chat get forwarded, but writing to the Lite address directly is faster.

Phone: +1 (844) 774-4637, during the same hours.

Closures. We close twice a year, for about a week in summer and about a week and a half over the holidays. A banner in Studio announces it a few weeks ahead. Anything already in production carries on, and new requests are picked up as soon as we are back.

Updated on: 07/09/2026