What if I need help or have a question while using the platform?

Live chat is the fastest way to reach us. The chat widget is inside Outshinery Studio and on outshinery.com.

Sunny, our AI assistant, answers first, from these help articles, at any hour. Ask for a person, or say the answer was not what you needed, and a member of our team takes over the same conversation. The team is there during Eastern Time business hours, Monday to Friday. Outside those hours, leave your message and we pick it up first thing.

Email info@outshinery.com any time. Best for anything with attachments.

Full detail, including the phone number, the Outshinery Lite support address, and our two annual closures: Support hours, and how to reach a human

If your question is about a request already in production, mention the brand and the SKU and we can look it up straight away.

Updated on: 07/09/2026